About the App
Auto answer app has been developed using .net framework and zendesk native framework.
Step 1: A customer has a question
When a customer submits a ticket, our auto answer app will be in action.
Step 2: Answers are suggested
Auto answer app finds the most relevant articles from the help center knowledge base and It suggests them in a reply to the customer while they wait for a response from a human agent.
Step 3: A ticket is solved The customer reviews the articles and if an answer is found, they can mark their question as answered. The ticket is now solved.
Step 4: Or routed back to an agent If a customer still needs help, their question would be answered as normal by an agent. Auto answer app can be customized to use algolia search or google search which has fast searching feature. (Additional Feature). The auto answer app requires a windows hosting environment to host the app.