What is reporting in zendesk?
Zendesk reporting gives you insight into how Zendesk Support is performing. It provides data about your ticket volume and management. It also enables you to compare key ticket metrics within Zendesk Support, and with your peers.
The Reporting Overview is not updated in real-time. Except for Satisfaction data, which is updated daily, the data in the Reporting Overview is updated hourly. The Reporting Overview displays data in the timezone settings configured in the user’s profile.